Support & Help

Welcome to GoHalal support! We're here to help you with any questions or issues you may have with our halal product verification app.

How Can We Help?

Our support team is ready to assist you with:

Barcode Scanning Issues - Problems with scanning product barcodes
Product Verification - Questions about halal status results
Camera Permissions - Issues with camera access for scanning
App Functionality - General app usage and features
Technical Problems - Crashes, bugs, or performance issues
Feedback & Suggestions - Ideas to improve the app

Contact Our Support Team

Email: support@gohalal.xyz

When contacting support, please include:

Your device type (iPhone/iPad model)
iOS version
App version
Description of the issue
Steps to reproduce the problem (if applicable)

Frequently Asked Questions

General Questions

Q: Do I need to create an account to use GoHalal?

A: No! GoHalal works without any account or sign-in. Simply download the app and start scanning barcodes immediately.

Q: How accurate are the halal verification results?

A: Our AI-powered system analyzes ingredient lists and provides verification based on Islamic dietary guidelines. Results are highly accurate, but we recommend double-checking with manufacturers for certainty.

Q: What types of barcodes can I scan?

A: GoHalal supports most common barcode formats including UPC, EAN, and QR codes found on food products.

Technical Issues

Q: The camera won't scan barcodes. What should I do?

A: Make sure you've granted camera permissions to the app. Go to Settings > Privacy & Security > Camera and enable access for GoHalal.

Q: I'm getting "Too many requests" errors. What does this mean?

A: This is a rate limiting feature to prevent abuse. Please wait a few moments and try again. If you continue to experience issues, contact our support team.

Q: The app crashes or freezes. How can I fix this?

A: Try force-closing the app and reopening it. Make sure you have the latest version installed. If the problem persists, please contact support with your device details.

Response Time

We aim to respond to all support requests within 24-48 hours. For urgent issues, please clearly mark your email as "URGENT" in the subject line.

Additional Resources

For more information about halal dietary guidelines and food certification, you may also visit:

Thank you for using GoHalal! We're committed to helping you make informed halal food choices.